Customer support
Frequently Asked Questions
Quick answers about shipping, warranty, compatibility and more.
Where are you located?
NoviTech is based in Brisbane, Queensland, Australia. Our stock is held locally, and local pickup is available in Brisbane (QLD 4000) on eligible orders.
Do you ship Australia-wide?
Yes. We ship Australia-wide with Australia Post. Every parcel is tracked and insured.
Do you offer same-day dispatch?
Yes, on eligible in-stock items. Orders placed before 2:00pm AEST, Monday to Friday, are dispatched the same day. Look for “Same-day dispatch” on the product page.
How long does delivery take?
Delivery time depends on your location and the Australia Post service you choose. You'll see the available options at checkout, and we'll send your tracking number as soon as your order is dispatched.
Do products come with warranty?
Products marked with a 3-month warranty are covered against genuine manufacturing defects for 3 months. See our Warranty page for what is and isn't covered.
How do I check compatibility?
Find the model number on your device — on a MacBook it's printed on the bottom case near the hinge (for example “Model A2337”) — and match it to the product. Not sure? Send us your model number or a photo on WhatsApp and we'll confirm before you order.
What happens if I receive the wrong item?
Contact us as soon as possible with your order number and a photo of the item you received. We'll review it and make it right in line with our Refund Policy.
What happens if my order arrives damaged?
Every parcel is tracked and insured. If your order arrives damaged, keep the packaging and contact us with your order number and photos so we can help.
How can I contact you?
Message or call us on WhatsApp: +61 481 868 756 or +61 431 519 169. You can also use the form on our Contact page.
What is your return policy?
Please read our Refund Policy (linked in the footer) for full details. If you have a question about a return, contact us before sending anything back.
Are your products genuine or compatible replacements?
Each product listing describes the part and its condition. If you need to know whether a part is original or a compatible replacement, message us before ordering and we'll tell you exactly what you're getting.
My new screen isn't working properly after installation.
Check that the hinge magnet is in the same orientation as on your original screen (it's pre-adjusted before shipping) and that the sleep sensor cable is correctly connected. Still stuck? Message us and we'll help.
Still have a question?
Send us your model number or a photo and our team can help.