Customer support
Shipping
Australian dispatch, tracked and insured with Australia Post.
Shipping
All orders are dispatched from Australia.
How we ship
- Australian dispatch from Brisbane, QLD
- Same-day dispatch on eligible in-stock orders placed before 2:00pm AEST, Monday to Friday
- Australia Post — every parcel tracked and insured
- Tracking number sent as soon as your order is dispatched
- Carefully packed in rigid, protective packaging
Options & delivery estimates
- Shipping options and costs are shown at checkout
- Delivery time depends on your location and the Australia Post service selected
- Local pickup in Brisbane (QLD 4000) where available
Returns
Please check compatibility before ordering. If something isn't right, contact us before sending anything back and we'll help.
- Wrong item received? Contact us with your order number and a photo
- Arrived damaged? Keep the packaging and send us photos
- Full details are in our Refund Policy
Shipping questions
Do you ship Australia-wide?
Yes. We ship Australia-wide with Australia Post. Every parcel is tracked and insured.
Do you offer same-day dispatch?
Yes, on eligible in-stock items. Orders placed before 2:00pm AEST, Monday to Friday, are dispatched the same day. Look for “Same-day dispatch” on the product page.
How long does delivery take?
Delivery time depends on your location and the Australia Post service you choose. You'll see the available options at checkout, and we'll send your tracking number as soon as your order is dispatched.
What happens if my order arrives damaged?
Every parcel is tracked and insured. If your order arrives damaged, keep the packaging and contact us with your order number and photos so we can help.
What happens if I receive the wrong item?
Contact us as soon as possible with your order number and a photo of the item you received. We'll review it and make it right in line with our Refund Policy.