Customer support
Warranty
What our 3-month warranty covers, what it doesn't, and how to make a claim.
3-Month Warranty
Products marked with a 3-month warranty are covered against genuine manufacturing defects for 3 months from delivery.
What is covered
- Dead pixels present from the factory
- Backlight failure
- Display artifacts or faults present from the factory
- Other genuine manufacturing defects
What isn't covered
- Physical or accidental damage — drops, impacts or knocks
- A cracked or shattered screen after installation
- Damage caused by incorrect installation or handling
How to make a warranty claim
- Contact us on WhatsApp or via our Contact page
- Include your order number and a description or photos of the issue
- Our team will guide you through the next steps
Warranty questions
Do products come with warranty?
Products marked with a 3-month warranty are covered against genuine manufacturing defects for 3 months. See our Warranty page for what is and isn't covered.
My new screen isn't working properly after installation.
Check that the hinge magnet is in the same orientation as on your original screen (it's pre-adjusted before shipping) and that the sleep sensor cable is correctly connected. Still stuck? Message us and we'll help.
What happens if my order arrives damaged?
Every parcel is tracked and insured. If your order arrives damaged, keep the packaging and contact us with your order number and photos so we can help.
Are your products genuine or compatible replacements?
Each product listing describes the part and its condition. If you need to know whether a part is original or a compatible replacement, message us before ordering and we'll tell you exactly what you're getting.
Need to make a claim?
Send us your order number and a description or photos of the issue.