Shipping policy

Shipping Policy

NoviTech ships from Brisbane, Queensland to addresses across Australia.

Dispatch times

  • Orders for in-stock items placed before 2:00pm AEST, Monday to Friday (excluding public holidays) are dispatched the same business day.
  • Orders placed after the cut-off, on weekends or on public holidays are dispatched the next business day.
  • If an item is unexpectedly unavailable, we'll contact you before dispatch to offer options, including a full refund.

Carrier and tracking

  • Orders are shipped with Australia Post.
  • Every parcel is tracked and insured. You'll receive your tracking number by email as soon as your order is dispatched.
  • Parts are carefully packed in rigid, protective packaging.

Shipping costs and delivery times

Available shipping options and costs are shown at checkout before you pay. Delivery times depend on your location and the service selected, and are estimated by Australia Post. Remote and regional areas may take longer.

Local pickup

Where available, you can choose local pickup in Brisbane (QLD 4000) at checkout, and we'll contact you to arrange a time.

Delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away — we can update it only before the order is dispatched.

Lost or damaged parcels

If your tracking hasn't updated for several business days, or your parcel arrives damaged, contact us with your order number and we'll work with Australia Post to resolve it. Damaged parcels should be reported within 7 days of delivery, with photos of the item and packaging.

Where we ship

We currently ship within Australia only.

WhatsApp / phone: +61 481 868 756 · +61 431 519 169
Email: support@novitech.com.au
Or use the form on our Contact page.